COVID-19 Update

The health and safety of our staff and customers are of the utmost importance to us. During this difficult time we remain open for business online 24/7 and continue to fulfil orders.

Your order will be dispatched from Facetheory normally, however carriers may occassionally suffer delays from staffing.  Allow 3-4 days longer than normal for your delivery should it be delayed, especially if it is non UK.

We are taking the following steps in line with government advice to ensure that we can continue to operate without putting employees or customers at risk:

  • Since 12 March all office-based, and other staff who can, have been working from home and will continue to do so.
  • Our manufacturing and production teams are working shift patterns in smaller teams.
  • We have implemented strict hand washing and sanitising procedures in line with government guidance as well as additional cleaning before another shift enters the building.
  • All employees are working a safe distance apart at all times and have been issued with the appropriate personal protective equipment.
  • We are providing free private transport to all employees who would otherwise take public transport.
  • All employees, whether working or self-isolating, will continue to receive full pay.   

We continue to monitor the situation and remain in constant contact with all our employees and delivery partners in the UK and overseas. If the situation changes, we will inform you.

If you have any questions or concerns please contact us any time at help@facetheory.com

The Facetheory Team

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