Returns Policy

We're so confident in our products that we give you 365 days to try them out.

If you wish to get a refund on your products please contact help@facetheory.com and we'll process a refund for you.

Our returns policy is different from a sampling service. We can only accept product returns once per product in 365 days and we reserve the right to say that our products may not be suitable for your skin and decline any further purchases from you.

Refunds exclude any delivery charges. We offer a maximum refund limit of $150 over any 365 day period.

* Magnitone and other cleansing brushes are excluded from this policy. You can return it to us within 30 days or alternatively to the manufacturer after 30 days if the product proves to be defective.

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